Shipping policy
Shipping Policy
Last updated: 23-09-2026
MAD Skin Labs currently ships across India. We do not offer international shipping at this time.
01 — WHERE WE SHIP
We currently ship to addresses across India.
Some remote PIN codes may not be serviceable. If your PIN code is not serviceable, this will be indicated at checkout.
02 — ORDER PROCESSING
Orders are generally processed within 1–2 business days.
Orders placed after 2 PM IST, on Sundays or on public holidays will generally be processed on the next business day.
Once your order is successfully placed, you will receive an order confirmation by email and/or SMS.
03 — DELIVERY TIMELINES
Once dispatched, orders generally arrive within:
- Metro cities: 2–4 business days
- Rest of India: 4–7 business days
- Remote & North-East locations: 7–10 business days
These are estimated timelines and may vary during sales, festivals, adverse weather, courier disruptions or other circumstances beyond our control.
04 — SHIPPING CHARGES
- Prepaid orders above ₹799: Free shipping
- Cash on Delivery for orders below ₹999 : ₹50 COD fee
The applicable shipping charge will always be displayed at checkout before payment.
05 — CASH ON DELIVERY
Cash on Delivery is available on eligible PIN codes and orders up to ₹2499.
We may contact you by phone or message to confirm a COD order before dispatch.
Orders that cannot be confirmed may be cancelled.
06 — TRACK YOUR ORDER
Once your order has been dispatched, we will send your tracking details by email and/or SMS.
You may also track your order through your MAD Skin Labs account:
07 — DELIVERY ISSUES
If your order is delayed, please contact our customer-care team with your order number.
If delivery fails because of an incorrect/incomplete address, recipient unavailability or other customer-attributable reasons, the shipment may be returned to us.
Please refer to our Order, Damage & Refund Policy for applicable refund terms.
08 — DAMAGED OR TAMPERED PACKAGES
If your package appears opened, severely damaged or tampered with at delivery, we recommend refusing the shipment.
If you have already accepted it, please contact us within 48 hours of delivery.
Please share your order number and clear photographs/videos of the package and product. An unboxing video is recommended but not mandatory.
For the complete resolution process, please refer to our Order, Damage & Refund Policy.
09 — MISSING ITEMS
If an item is missing from your order, please contact us within 48 hours of delivery with:
- Order number
- Photographs of the package
- Photographs of the products received
- Details of the missing item
Once verified, we will arrange the appropriate resolution.
10 — CONTACT US
MAD Derma Lab Pvt. Ltd.
Plot No. 337, Business and Industrial Park, Phase 2
Chandigarh – 160002, India
Email: support@madskinlab.com">support@madskinlab.com
Phone: +91 976-976-3488
Customer care: 10 AM – 6 PM IST, Monday to Saturday
